Compliments and Complaints

Really satisfied, or not quite?
I strive to continuously improve my processes and give my clients the highest level of customer service. I value all feedback I receive from my clients – both positive and negative. If you wish to provide me with any feedback or compliments on how I've helped you, please email these through to info@thewanderingbroker.com.au. Please also advise if you give us permission to share this publicly on our website or social pages for others to see. If at any time you have a complaint about any of my services, or I have not met my obligations – PLEASE inform me so that I can work towards a resolution. I would much rather you talk to me about where I went wrong and work with you to resolve this, rather than never hearing from you again. I will handle your complaint promptly, thoroughly, and fairly.
Complaints resolution
While I wish to encourage you to discuss any concerns directly with your mortgage broker in the first instance, if you are still dissatisfied with any aspects of the service I have provided to you, please provide your feedback via the form on this page, or alternatively you can contact me directly on: Kelly Bowles Phone: 0487 279 952 Email: info@thewanderingbroker.com.au I will acknowledge your complaint within 2 business days and provide you with a formal decision on your complaint within 30 business days.
External dispute resolution
If you are dissatisfied with my response to your issue or complaint, you may lodge any grievance with my external dispute resolution service provider, the Australian Financial Complaints Authority (AFCA), which can be contacted via: Online: www.afca.org.auEmail: info@afca.org.auPhone: 1800 931 678Mail: GPO Box 3, Melbourne VIC 3001

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Construction Loans
Established Home Loans
Fixed Rate Home Loans
Variable Rate Home Loans

Starting the home Buying Process

01.
Save for a house deposit or ask family for help
There are several ways to secure your new home, from actual cash savings to guarantor loans or family gifts. Get in touch with me for more details.
02.
work out what you can afford to borrow
By entering your income and expenses into my calculators, you can determine your borrowing capacity and eligibility before you even begin your property search.
03.
Research the market and find your best rate
As a financial broker, I have the ability to compare hundreds of loan products from over 20 accredited lenders, helping you find the best options that suit your needs.
04.
Start searching for your new home
Now that you know your borrowing capacity and estimated repayments, you can confidently begin searching for your new home, fully aware of your price range.

Contact The Wandering Broker

I'm available in the office Monday to Friday, from 8am to 4pm. Outside of these hours, including weekends and public holidays, my office will be unattended, and my emails will not be monitored. If you need to reach me urgently during this time, please send a text message to the mobile number below, and I'll get back to you as soon as I can.
Preferred contact type
contact
Kelly Bowles - The Wandering Broker Mobile: 0487 279 952 Email: info@thewanderingbroker.com.au Post: PO Box 7278 Loganholme QLD 4129 Disclaimer | Privacy Statement © Copyright 2025 The Wandering Broker all rights reserved.
Credit License
TWB CO PTY LTD trading as The Wandering Broker Australian Credit Representative Number: 555660 ABN: 97 238 027 627 ACN: 673 504 008 Kelly Bowles, trading as The Wandering Broker, is authorised as a Australian Credit Representative to engage in credit activities on behalf of Vow Financial Pty Ltd ABN 55 138 789 161 (Australian Credit Licence Number 390261).